Ikea888 Privacy Policy
Your Data, Our Responsibility

1 Introduction & Scope of This Policy

Ikea888 is a licensed online gaming platform committed to protecting the privacy of every member. This Privacy Policy covers all services we offer, including our main gaming platform, the ikea888 mobile app, customer support system, and all official communication channels.

We take every aspect of data protection seriously. Our staff undergo regular privacy training, and our systems are routinely assessed by our internal security team to ensure data protection standards remain at the highest level.

If you have any questions about how we handle your data after reading this policy, our privacy team is ready to assist via the channels listed at the end of this document.

2 Types of Personal Data We Collect

Ikea888 only collects data that is strictly necessary to provide you with a safe and seamless experience. Below are the categories of data we collect and their purposes:

3 How We Use Your Data

The data we collect is used responsibly and only for legitimate purposes. Here are the key ways we use your information:

• Account Management — Creating, verifying, and maintaining your ikea888 account, including KYC processes required by law
• Transaction Processing — Processing deposits, withdrawals, and all other financial transactions securely and accurately
• Platform Security — Detecting and preventing fraud, unauthorised access, and suspicious activity on your account
• Customer Support — Providing effective assistance when you contact our support team
• Legal Compliance — Meeting reporting obligations to authorities under anti-money laundering (AML) and related legislation
• Responsible Gaming — Monitoring gaming patterns to identify signs of addictive behaviour and provide appropriate assistance
• Service Improvement — Analysing usage data in aggregate to improve the platform and user experience
• Marketing Communications — Sending information about promotions and new offers (only if you have opted in)

We do not use your data to make automated decisions that materially affect you without human intervention, except in cases of real-time fraud detection where immediate action is required to protect your account security.

4 Data Sharing & Disclosure

Ikea888 does not sell your personal data. We only share information under the following limited circumstances:

• Third-Party Service Providers — Companies that help us operate the platform, such as payment processors, game providers, and cloud services. They are bound by strict confidentiality agreements and may only use your data for the specific purposes we define
• Legal Requirements — When required by court order, regulatory directive, or applicable law, we will disclose only the minimum data necessary
• Fraud Prevention — In cases involving fraud or financial crime, relevant information may be shared with law enforcement authorities
• Business Transfer — In the event of a merger or acquisition, your data will be transferred to the new entity subject to a privacy policy at least equivalent to this one

5 Data Security & Protection Measures

We continuously invest in security infrastructure to protect your data from unauthorised access, loss, damage, or disclosure. The technical and organisational measures we implement include:

• Data encryption in transit using TLS 1.3 and 256-bit SSL protocols
• Stored data encryption using AES-256 standards
• Two-factor authentication (2FA) for all member accounts and internal staff access
• 24/7 real-time security monitoring by our cybersecurity team
• Regular penetration testing conducted by independent security firms
• Role-based access control — staff can only access data necessary for their duties
• Automatic data backup with full encryption

While no system can guarantee absolute security, we are committed to maintaining the highest practicable level of protection. In the event of a data breach involving your information, we will notify you within 72 hours of becoming aware of the incident, in line with industry best practices.

6 Cookies & Tracking Technologies

Ikea888 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise you and remember your preferences.

Types of cookies we use:

• Essential Cookies — Required for core platform functions such as login verification and session security. These cookies cannot be disabled
• Performance Cookies — Helping us understand how visitors use our platform through aggregated, anonymised statistics
• Functional Cookies — Storing your preferences such as language and display settings for your convenience
• Marketing Cookies — Used to display relevant offers and promotions based on your interests (only with your consent)

7 Your Rights Over Your Personal Data

As the owner of your personal data, you have the following rights under Malaysia's Personal Data Protection Act 2010:

To exercise any of the rights above, please contact our privacy team via email at [email protected]. We will process your request within 14 business days. For more complex cases, this period may be extended up to 30 days with prior notice to you.

8 Data Retention Period

Ikea888 does not retain your data longer than necessary. Our retention periods are determined by operational needs, legal obligations, and legitimate platform interests:

• Active Account Data — Retained for the duration your account is active and for 5 years after account closure for legal compliance purposes
• Financial Transaction Records — Retained for 7 years as required under Malaysia's accounting and anti-money laundering laws
• Security Logs — Retained for 2 years to facilitate investigation of security incidents if required
• Marketing Data — Retained until you withdraw consent or close your account, whichever comes first
• Customer Support Records — Retained for 3 years from the date of last interaction

Upon expiry of the retention period, data will be securely deleted or anonymised so that it can no longer be linked to you.

9 Child Protection

Ikea888 services are strictly for individuals aged 18 and above. We do not knowingly collect personal data from minors. Should we discover that a minor's data has been collected without our knowledge, it will be immediately deleted and the associated account will be terminated.

10 Privacy Policy Amendments

Ikea888 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. We will notify you of any significant changes through:

• In-account notifications when you log in
• Email to your registered email address at least 7 days before the changes take effect
• A clear notice on the ikea888 homepage during the transition period

The "Updated" date at the top of this document reflects the date of the latest amendment. Continued use of the ikea888 platform after the amendment's effective date constitutes your acceptance of the updated policy.

11 Contact Our Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, we encourage you to contact us directly:

• Privacy Email — [email protected] (response within 3 business days)
• General Support Email — [email protected]
• Live Chat 24/7 — Via the chat icon in the ikea888 app or website
• FAQ Page — Privacy FAQs are available on the FAQ page us

We are committed to resolving any privacy concerns you may have fairly and transparently. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.